CERTIFIED OD DEVELOPER

Module

Training objectives

Method

Time

Organizational  culture & leadership
mcod01

  • Organizational Culture & its importance
  • MEC-CAMI model of culture includes assumptions, leadership, artifacts, org.structure, org.personality
  • Climate survey- includes gallup surveys
  • Hofstede's diamension
  • Culture interventions

Case analysis
exercises

3 hrs

Organizational Process Improvement
mcod02

  • Organizational Processes
  • Portor's value chain
  • process Important pyramid
  • Inconsistant Processes 
  • Process Consistency using tool like ISO, process mapping
  • Process analysis using tool like SPC
  • Process Improvement using tool like BPR,Six sigma, learn

Case analysis
Simulation exercises

4 hrs

Customer Focus   mcod03

  • Custoer and types of cutomer
  • Customer Care model
  • Customer Measurement using trip wire, mechanisms, customer attrition cost etc
  • Customer Analysis using parameters like loyalty, Use Intensity, benefits sought.
  • Customer Intervention

Cases
Exercises
Simulations

10 hrs

Knowledge Management mcod04

  • Types of Knowledge - Implicit and explicit
  • What is knowledge Management?
  • SECI model - socialization, Externalization, combination, Internalization
  • KM Spectrum

Cases
Simulations

5 hrs

Performance Alignment through BSC

mcod05

  • Performance Aspects
  • Why balances scorecard
  • What is balanced scorecard ?
  • What is cascading ?

 

 

Change Management

mecod06



 

  • Change Management
  • Models of change
               - Satir Change Model
               - Iceberg Model                                       - Lewin's change model
  • Interventions for change                                        - Problem solving using tools like fishbone, morphological analysis, evaluation matrix, stakeholders analysis etc                                                    - People Management using tools like SPIN questioning, Appreciative enquiry etc