CERTIFIED PERFORMANCE & COMPETENCE DEVELOPER

Module

Training objectives

Method

Time

Competency, Performance And PCMS

mcpcd01

  • What is Competency
  • Competency Iceberg Model
  • Classification of Competencies
  • Measurement of Competency
  • Performance Aspects
  • Types of Performance Measurement
  • Performance and Competence Management as a Concept
  • PCMS Model

Case analysis
exercises

3 hrs

The Balanced    Scorecard

mcpcd02

  • Performance planning
  • The Balanced Scorecard
  • Cascading process
  • The Balanced Scorecard Measures

Case analysis
Simulation exercises

2 hrs

Competency Frameworks and Maps

mpcd03

  • What is a Competency Map/Framework
  • Types of Framework
  • Uses of Competency Framework
  • Creating a competency Map
  • Quan Competence Framework
  • Threshold Trait Analysis
  • Using BARS for Competency Maps
  • Implementing the Mapping Process

Simulations

3 hrs

Performance Review Systems mcpcd04

  • Model for Performance Review
  • Perspective Involved in Performance Reviews
  • Performance Rating Methods
  • Common Problems with Rating
  • Legal Aspects of Performance Appraisals

Exercise
Group discussion

2hrs

Assessment     Centers

mcpcd05

  • What are Assessment Centers
  • Historical Perspective on Assessment Center
  • Basic Steps Followed in an Assessment Center
  • Types of Techniques Used in Assessment Centers

Video Mirroring
Role plays
Video Mirroring
Exercise mark-up

3hrs

 

Performance Analysis & Improvement

mcpcd06

  • From Training to Performance
  • Identify Root Cause
  • Identifying Casual Factors – Setting Learning Goals and Objectives
  • Selecting Best Training Method And Understanding Learner Type
  • Developing a Good Design
  • Building Appropriate Evaluation Methodology

Simulation
Exercises
Exercise deep end de-brief

1 hr