CERTIFIED LEARNING & DEVELOPMENT MANAGER

Module

Training objectives

Method

Time

Competency Basics & Competency Mapping

mcldm01

  • What Is Competency
  • Competency Iceberg Model
  • Why Competencies
  • Classification of Competencies -functional, behavioral, threshold, differentiating
  • Measuring Competency using BARS
  • Creating Competency Maps using JEA, critical incident method etc
  • Quan Competence Framework

Case analysis
exercises

3 hrs

Competency Assessment

mcldm02

  • Competency Assessment through cognitive ability tests, biodata instruments, structured interviews, job knowledge tests, diagnostic and promotional tests
  • Gilbert's Model for Individual Diagnosis through internal and environmental variables
  • Training Needs Analysis through BARS and Competency mapping; Peer reviews, self Reviews, upward assessment, 360 degree feedback
  • What Are Assessment Centers
  • Types of Assessment Center Techniques including psychometric tests, in-tray exercise, role-plays, written exercise etc.
  • Steps in Creating an Assessment Center like creating competency maps, identifying game matrix, creating evidence formats

Case analysis
Simulation exercises

4 hrs

Training Design

mcldm03

  • Training Design Steps setting of goals and objectives, selecting correct mode of training
  • Setting Learning Goals - affective, behavioral and cognitive
  • What are Objectives - Specific, Measurable, Achievable, Relevant, Time-bond
  • Bloom's Taxonomy of Learning
  • Specifying Objectives
  • Assess modes
  • 8 key aspects of a good design - moderate level of content, balance between ABC learning etc
  • David kolb's learning styles model - concrete experience, reflective experience, abstract conceptualization, active experimentation

Case Study
Exercises

2 hrs

Training Evaluation & ROI
mcldm04

  • Training Evaluation and Follow- Up - proving, learning, improving, controlling,
  • Four Levels of Kirkpatrick Training Evaluation Process - reaction, learning, behavior, results
  • Reaction Level - evaluation of the program
  • Tests construction
  • Action Planning- Level 3 Assessment
  • Producing the Action Plan
  • Assessing the ROI of Training & cost in calculating ROI - promotional costs, administration cost, faculty costs, student cost, evaluation costs
  • The Process of Calculating ROI
  • Sample Measures including total assets, training investments per person, value added per employee, motivation index

Exercise
Group discussion

2hrs

Management Buy In

mcldm05

  • Perceptual Ladder
  • Buy In Model through metrics like Human Capital Readiness Index, RATER Model

Exercises

3hrs