|
Module |
Training objectives |
Method |
Time |
|
Performance Management Basics
mcscp01 |
- What is Performance- include aspects like output, input, time, focus, value added aspect
- Reasons for Performance Management Systems including indentifying improvement in the processes, incentive, planning, benchmarking etc.
- What is Performance Planning - like continuous improvement, management dashboards, better use of budgets
- Why the Balanced Scorecard
|
Case analysis
exercises |
3 hrs |
|
Understanding the Balanced Scorecard
mcscp02 |
- What is The Balanced Scorecard
- Perspectives of The Balanced Scorecard - financial, customer, internal process, learning & growth
- Top 10 Reasons for Implementing a Balanced Scorecard
|
Case analysis
Simulation exercises |
4 hrs |
|
Mission, Values and Vision
mcscp03 |
- Realizing the importance of Mission through examples of top companies
- Values
- Vision
|
Group Exercises |
1 hr |
|
Strategic Planning Overview
mcsp04 |
- What is Strategic Planning at different levels - corporate level strategy, business unit level strategy, operational strategy
- Strategic Management Process including strategic choice, strategic implementation
- Strategic Analysis through Scenario planning, SWOT and porter's five forces model
- Strategic Choice through GE model, Value discipline, customer value proposition
|
Exercise
Group discussion |
2hrs |
|
Strategy Map
mcscp05 |
- Strategy Map as a Step in a Continuum
- Financial Perspective: Long Term Vs. Short-Term
- Customer Perspective: Differentiated Value Proposition
- Internal Perspective: Value Through Internal Business Processes
- Learning and Growth: Alignment of Intangibles
- Bringing It Together: The Strategy Map
|
Case Analysis |
3hrs |
|
Measures, Targets and Initiatives
mcscp06 |
- Performance Measures including subjective vs objective, lag vs lead etc
- Measure for Financial Perspective like revenue per employee, shareholder loyalty etc
- Measures for Customer Perspective like market share, customer acquisition rate etc
- Measures for Internal Process Perspective like ontime delivery, respond rate to customer request etc
- Measures for Employee Learning and Growth Perspective employee satisfaction, empowerment index etc
- Criteria for Selecting Performance Measures
- Measure Characteristics
- Using Targets in the Balanced Scorecard
- Mapping and Prioritizing Organizational Initiatives
|
Simulation
Exercises
Exercise deep end de-brief |
1 hr |
|
Cascading The Scorecard & Success Factors
mcscp07 |
- What is Cascading
- The Cascading Process - departmental and divisional scorecard
- Key Success Factors for the Balanced Scorecards
|
Lecturette |
1 hr |
|
HR Aspects of The Scorecard
mscp08 |
- The HR Architecture As a Strategic Asset - relating HR function, HR system and employee behaviors
- Measuring Human Capital Readiness
|
Lecturette |
1 hr |
