CERTIFIED SCORECARD PROFESSIONAL

Module

Training objectives

Method

Time

Performance Management Basics

mcscp01

  • What is Performance- include aspects like output, input, time, focus, value added aspect
  • Reasons for Performance Management Systems including indentifying improvement in the processes, incentive, planning, benchmarking etc.
  • What is Performance Planning - like continuous improvement, management dashboards, better use of budgets
  • Why the Balanced Scorecard

Case analysis
exercises

3 hrs

Understanding the Balanced Scorecard

mcscp02

  • What is The Balanced Scorecard
  • Perspectives of The Balanced Scorecard - financial, customer, internal process, learning & growth
  • Top 10 Reasons for Implementing a Balanced Scorecard

Case analysis
Simulation exercises

4 hrs

Mission, Values and Vision 

mcscp03

  • Realizing the importance of Mission through examples of top companies
  • Values
  • Vision

Group Exercises

1 hr

Strategic Planning Overview

mcsp04

  • What is Strategic Planning at different levels - corporate level strategy, business unit level strategy, operational strategy
  • Strategic Management Process including strategic choice, strategic implementation
  • Strategic Analysis through Scenario planning, SWOT and porter's five forces model
  • Strategic Choice through GE model, Value discipline, customer value proposition

Exercise
Group discussion

2hrs

Strategy Map

mcscp05

  • Strategy Map as a Step in a Continuum
  • Financial Perspective: Long Term Vs. Short-Term
  • Customer Perspective: Differentiated Value Proposition
  • Internal Perspective: Value Through Internal Business Processes
  • Learning and Growth: Alignment of Intangibles
  • Bringing It Together: The Strategy Map

Case Analysis

3hrs

Measures, Targets and Initiatives

mcscp06

  • Performance Measures including subjective vs objective, lag vs lead etc
  • Measure for Financial Perspective like revenue per employee, shareholder loyalty etc
  • Measures for Customer Perspective like market share, customer acquisition rate etc
  • Measures for Internal Process Perspective like ontime delivery, respond rate to customer request etc
  • Measures for Employee Learning and Growth Perspective employee satisfaction, empowerment index etc
  • Criteria for Selecting Performance Measures
  • Measure Characteristics
  • Using Targets in the Balanced Scorecard
  • Mapping and Prioritizing Organizational Initiatives

Simulation
Exercises
Exercise deep end de-brief

1 hr

Cascading The Scorecard & Success Factors

mcscp07

  • What is Cascading
  • The Cascading Process - departmental and divisional scorecard 
  • Key Success Factors for the Balanced Scorecards

Lecturette

1 hr

HR Aspects of The Scorecard

mscp08

  • The HR Architecture As a Strategic Asset - relating HR function, HR system and employee behaviors
  • Measuring Human Capital Readiness

Lecturette

1 hr