Certified Performance and Competency Developer (CPCD)

  • India’s top rated and the best Performance & Competency Program and certification You're probably familiar with the phrase "what gets measured gets done."

    Defining and measuring effectiveness – especially the performance of workers – is a critical part of the job as a manager.

    A more complete way of approaching this is to link individual performance to the goals of the business. To do this, many companies use "competencies." These are the integrated knowledge, skills, judgment, and attributes that people need to perform a job effectively. By having a defined set of competencies for each role in business, it shows workers the kind of behaviours the organization values, and which it requires to help achieve its objectives. Not only can team members work more effectively and achieve their potential, but there are many business benefits to be had from linking personal performance with corporate goals and values.

    By the end of the program you will learn:

    • Learn Competency Iceberg Model to understand the minds of high performers
    • Create well developed competency maps for scientific competency assessment
    • Understand the science and art of Behavioral anchored rating scales – globally accepted as the most scientific method of behavior assessment
    • Learn 4 major types of performance measurement and where you can use each type to universally structure KPIs in your organization
    • Learn how a PCMS works and how to improve your performance management system
    • To develop balanced performance appraisal system for development results and change management
    • Learn to design an assessment center
    • To understand how to integrate your performance review system with the training plan of the organization

    Who should attend?

    • Human Resource Professionals
    • Talent Management Professionals
    • Training and Development Professionals
    • OD Professionals
    • Any Manager
  • MODULE 1: COMPETENCY, PERFORMANCE AND PCMS
    • What is Competency
    • Competency Iceberg Model
    • Classification of Competencies
    • Measurement of Competency
    • Performance Aspects
    • Types of Performance Measurement
    • Performance and Competence Management as a Concept
    • PCMS Model
    MODULE 2: THE BALANCED SCORECARD
    • Performance planning
    • The Balanced Scorecard
    • Cascading process
    • The Balanced Scorecard Measures
    MODULE 3: COMPETENCY FRAMEWORKS AND MAPS
    • What is a Competency Map/Framework
    • Types of Framework
    • Uses of Competency Framework
    • Creating a competency Map
    • Quan Competence Framework
    • Threshold Trait Analysis
    • Using BARS for Competency Maps
    • Implementing the Mapping Process
    MODULE 4: PERFORMANCE REVIEW SYSTEMS
    • Model for Performance Review
    • Perspective Involved in Performance Reviews
    • Performance Rating Methods
    • Common Problems with Rating
    • Legal Aspects of Performance Appraisals
    MODULE 5: ASSESSMENT CENTERS
    • What are Assessment Centres
    • Historical Perspective on Assessment Center
    • Basic Steps Followed in an Assessment Center
    • Types of Techniques Used in Assessment Centres
    MODULE 6: PERFORMANCE ANALYSIS & IMPROVEMENT
    • From Training to Performance
    • Identify Root Cause
    • Identifying Casual Factors – Setting Learning Goals and Objectives
    • Selecting Best Training Method And Understanding Learner Type
    • Developing a Good Design
    • Building Appropriate Evaluation Methodology

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